The ferry departs from the port of Labuan. You buy a ticket at the ticket office in Labuan for the ferry to Serasa (Brunei). It is not really necessary to book in advance as the ferries are regular during the day and are rarely full. Check in advance in case there is a special event / holiday or any reason the ferries may be busier. You have to pay in cash, of course, but you know that, when traveling in Asia
There is a currency exchange office in both the Malay Ferry Port on Labuan and the Serasa Ferry Terminal in Brunei. There are no ATMs in the Serasa ferry terminal, so I recommend exchanging some Malaysian Ringitts for Brunei Dollars in Labuan.
You will receive the immigration form in the Malay port of Labuan. You can also get it on the ferry or on arrival at the Serasa ferry terminal. You will also receive an exit stamp in Labuan, before boarding the ferry. The boat takes approximately 1 hour to arrive at the port of Serasa, near Muara on Brunei mainland. You will receive an entry stamp for 90 days upon arrival in Serasa, Brunei.
Serasa is a remote ferry terminal and not located in a city. There is no option to take a direct ferry to Bandar Seri Begawan, Brunei's capital. Once you get there you'll see why - it's not easily accessible by water as the waterfront has a shallow river that flows through an estuary.
Once you arrive at the Serasa Ferry Terminal, first get your bags off the boat and proceed to the immigration checkpoint. It's fast and efficient, get your passport stamped and you're in Brunei. Please also provide your alcohol liqueur form if you have purchased anything.
At the terminal you take the bus to Bandar Seri Begawan. This goes once every hour. You have to change trains in Muara. Here you have to wait a while, but this is the cheap option.
Labuan is a duty-free island, it is often referred to as the Pearl of Borneo. Maybe it's to stock up on alcohol, beer or tobacco for Brunei. Brunei is completely alcohol-free, but as a tourist you can, for example, import 2 liters of spirits or 12 cans of beer. Please note that you have to fill in a form and consume it in your room. You can get such a form at:Labuan is a duty-free island, it is often referred to as the Pearl of Borneo. Maybe it's to stock up on alcohol, beer or tobacco for Brunei. Brunei is completely alcohol-free, but as a tourist you can, for example, import 2 liters of spirits or 12 cans of beer. Please note that you have to fill in a form and consume it in your room. You can get such a form at:
a) at every liquor store in Labuan b) on the ferry or c) at arrival at the Serasa Ferry TerminaL
What other routes are there to travel from Malaysia to Brunei?
If you want to travel from another side of Malaysia to Brunei, here are the options:
1. Labuan, (Malaysia) to Serasa Ferry Terminal, Muara (Brunei) - Water Border
2. Kampong Rentis, (Malaysia) to Sungai Tujuh, (Brunei) - Land border to the westernmost point of Brunei
3. Limbang (Malaysia) to Kuala Lurah, (Brunei) - Land Border 4. Pandaruan, (Malaysia) to Kampung Puni, (Brunei) - Road border apparently needs to be done by ferry
5. Mangkalap, (Malaysia) to Labu, (Brunei) - Land Border 6. Flying - You can fly to Bandar Seri Begawan Airport from other airports in Malaysia and beyond.
Ferry Terminal in Serasa (Brunei)
For your information:
1) Drugs are illegal in Brunei and human trafficking will result in death.
2) There is no alcohol for sale in Brunei so if you want to drink there you must bring it with you from Malaysia.
3) There is a departure tax of 5 Malaysian Ringitts for leaving Labuan